Description

Job Reference #
332260BR

Business Divisions
Group Functions

Your role
UBS Business Solutions US LLC is seeking an Authorized Officer, Tech Support Analyst in Morrisville, NC.

Are you an innovative thinker? Are you focused on the details, even when under pressure? Do you enjoy delivering enhanced change capabilities across a range of business functions?

We're looking for an Authorized Officer, Tech Support Analyst to:

• Translate complex business requirements into feasible and secure technical solutions in collaboration with business stakeholders. Leverage a wide range of authentication tools, platforms (such as Azure Cloud and LDAP), and technologies to ensure operational stability, process improvements, and secure service delivery.
• Provide global support and subject matter expertise for Identity and Access Management (IAM) services within a mission-critical and highly automated infrastructure environment. Support critical infrastructure and security production infrastructure using follow-the-sun model to ensure 24-by-7 service availability.
• Plan, functionally manage, and execute maintenance activities, including third-party software updates, patching, Business Continuity Management (BCM) planning.
• Configure and functionally manage load balancers, GTMs and LTMs for data center isolation events. Leverage automation and development tools to enhance operational efficiency and minimize manual tasks.
• Perform software upgrades, risk and security self-assessments across critical infrastructure and security platforms.
• Can work hybrid (In-office/remote).

Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 001988. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNI

Title
Authorized Officer, Tech Support Analyst

City
Raleigh

Job Type
Full Time

Country / State
United States - North Carolina

Function Category
Information Technology (IT)

Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team
You'll be working in the Tech Support team in Morrisville, NC.

Your expertise
Education & Experience Requirement
• This position requires a Master's degree or foreign equivalent in Computer Science, or related field of study plus one (1) year of experience in the job offered or as a Solution Analyst, Site Reliability Engineer, DevOps Engineer, or related occupation.

Position requires experience with the following:
• web-based technologies including multi-tier applications and security standards; HTTP; REST or SOAP
• cookie handling; modern authentication technologies including OAuth2 and OIDC
• cloud-based environments including Microsoft Azure and Azure AD; ITIL incident and problem management
• disaster recovery methodologies; business continuity principles; GIT and CICD pipelines
• creating, configuring, and maintaining infrastructures; creating IAM policies; bug and issue tracking tools

About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That's why we place collaboration at the heart of everything we do. Because together, we're more than ourselves. Want to find out more? Visit ubs.com/careers.

How we hire
We may request you to complete one or more assessments during the application process. Learn more



Requisition #: 332260BR

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