Description

Location: Dallas, Nashville

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

At EY, we're all in to shape your future with confidence.

In today's fast-changing world, our clients' needs are increasingly complex, and the services we offer are evolving rapidly to meet them. Our internal Finance function is continually evolving as well. Our global Finance mission is to provide complete, accurate, consistent, timely and insightful financial and operational information and advice that helps build a better working world and achieve our strategic ambitions.

The opportunity

You will be responsible for the overall productivity and efficiency of our Billing Specialist processes, directly managing up to 4 direct reports and reporting to the Account Support - Billing & Collections Lead. You will also be responsible for the overall management of the team including interviewing, training, personnel management, employee development, motivation and overall advancement of the teams. You will implement processes to effectively gauge all associated management metrics and the personnel directly responsible including creation of invoices and tracking of the most complex client billings, contracts and related issues.

Your key responsibilities include

• Oversee non-standard billing processes in the US
• Drive productivity; manage staffing including hiring, training and overseeing the work of the billing staff and make recommendations for changes to continually improve service and efficiency Directly responsible for managing the day-to-day activities of a multi-member team including driving process improvements, providing exceptional customer service and monitoring daily/weekly, monthly, quarterly billing targets
• Manage and oversee the allocation of billing specialist workloads, approach and strategy
• Manage and oversee the various third-party portals used for uploading of invoices (on-shore or off-shore)
• Meet the billing targets as specified in the objectives by pro-active contact with our clients and by engaging the support of client servers
• Develops and maintains procedures and associated training materials - leverages as appropriate
• Oversee team and act as escalation point for client invoice related issues; ensure the team's correspondence to clients and internal client servers is consistent and clear
• Challenge existing processes and approaches; develop recommendations to improve quality of invoicing procedures; prioritizes and manages the implementation of initiatives and projects that improve operational efficiency, effectiveness, internal controls, and/or customer service
• Acts as a key liaison with Global Delivery Support (GDS)/Infosys leadership and Area leadership
• Responsible for identifying off-shoring opportunities and continuously improving

Skills and attributes for success

• Thorough understanding of the Firm's business and organization structure and possesses an extensive knowledge of firm policies, procedures, and accounting systems
• Works effectively across a global organization including Area, Industry Group, and Service Line leadership
• Exceptional analytical, problem-solving, verbal and written communication skills, organizational savvy, strong initiative and the ability to manage multiple tasks and meet deadlines
• Ability to learn and utilize the firm technology including Windows Applications, Global financial applications (e.g. Mercury) to enable process improvements
• Possesses strong leadership skills and demonstrates the firm's values every day
• Demonstrates proficiency of presentation and interpersonal skills
• Thinks strategically and creatively and provides innovative suggestions; challenges existing processes and approaches which may result in operational efficiencies
• Uses advanced judgment in developing concepts for consideration of operational process improvements.
• Demonstrates healthy skepticism; provides leadership in analyzing, resolving and determining root causes of complex issues and provides recommended solutions.
• Resolves highly sensitive and highly confidential issues without supervision, consistent with established policies and procedures
• Follows through on commitments and takes ownership for personal and team results
• Anticipates barriers and leads team to achieve high quality results
• Effectively prioritizes responsibilities and manages multiple competing priorities
• Be able to understand and make decisions that involve bankruptcy matters the hand-off of processes to the GDS/Infosys that may result in operational efficiencies and cost reductions, both in India and Argentina
• Makes certain staff resources are utilized efficiently and effectively by reviewing workload/priority assignments
• Owns and/or participates in large complex cross functional special projects, as assigned

To qualify for the role, you must have

• A bachelor's degree in Accounting, Finance, Business Administration or equivalent experience
• 6-8 plus years of progressive related accounting or finance as a manager in a shared services organization
• Experience with Microsoft products including Excel, Power BI, Power Automate, Power Platforms, CoPilot, Word, Outlook.
• Experience/interest in AI tools (EYQ, Microsoft CoPilot Agents) and commitment to AI integration in the workplace.
• Experience with Concur preferred.

What we look for

Experienced finance professionals who are trusted business advisors with a passion for providing exceptional client service to their stakeholders while maintaining high levels of financial management. Technical competence and the ability to build strong and effective relationships will be key.

What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $103,700 to $193,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $124,400 to $220,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Requisition #: 1669694

r1d4rh5eu