Description

Job Description:

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

Fidelity Charitable is looking for a Director of Email Engineering to lead the team responsible for building sophisticated, high-impact communications for donors, financial advisors, and nonprofit organizations. This is a rare opportunity to shape the email marketing strategy of one of the largest grantmakers in the United States, where your work directly supports the movement of billions of dollars to charitable causes.

You will lead and develop a team of email engineers while maintaining hands-on involvement in complex campaign builds, translating business requirements into advanced audience segmentation and personalization strategies, and architecting sophisticated customer journeys within Salesforce Marketing Cloud. You will serve as the primary technical liaison between marketing operations and business stakeholders, ensuring that campaign execution aligns with organizational strategy and compliance standards.

You will develop and maintain a technology roadmap that balances innovation with operational excellence, and champion deliverability, data integrity, and email best practices across the organization.

The Expertise and Skills You Bring

• 7+ years of Salesforce Marketing Cloud experience, with at least 3 years in a people leadership role
• Engineering leadership: Proven ability to lead technical teams while staying actively involved in development, architecture decisions, and hands-on campaign builds
• SFMC platform expertise: Advanced proficiency across Email Studio, Journey Builder, Automation Studio, Contact Builder, and Data Designer, including complex journey logic, AMPscript, SSJS, and CloudPages development
• Data and development skills: Advanced SQL for data flows and integrations; hands-on experience with SFMC REST and SOAP APIs; proven ability to connect Marketing Cloud with CRM and third-party platforms including Splash, ON24, and Cvent
• Deliverability and compliance: Comprehensive knowledge of email deliverability, authentication (SPF, DKIM, DMARC), compliance frameworks (CAN-SPAM, CCPA, GDPR), and testing platforms including Litmus and Validity
• Analytics and optimization: Proficiency in A/B and multivariate testing; strong analytical skills using SFMC Analytics, Intelligence Reports, and custom dashboards
• Team leadership: Track record of developing email engineers, designing upskilling programs, managing performance, and building high-performing team cultures
• Stakeholder communication: Skilled at translating complex technical concepts for non-technical audiences and presenting strategic recommendations to senior leadership
• Operational excellence: Expert prioritization, capacity planning, root cause analysis, and clear trade-off decision-making
• • Experience with enterprise-scale SFMC in regulated or compliance-driven environments, including business unit hierarchy and governance
• Salesforce Marketing Cloud certifications (Email Specialist, Consultant, or Developer) are a plus
• Experience with Adobe Workfront or a comparable project management platform is preferred
  

The Team

We are the Marketing Technology & Operations team at Fidelity Charitable, and we sit at the center of how one of the nation's most impactful philanthropic organizations connects with its donors, financial advisors, and nonprofit partners. Our work enables Fidelity Charitable to deliver personalized, timely, and meaningful communications at scale, supporting a mission that has facilitated more than $118 billion in grants to charitable organizations since

our founding. We collaborate closely with business stakeholders across marketing, product, compliance, and technology, as well as external vendors and platform partners. We are committed to a culture of continuous learning, technical excellence, and inclusion, where every team member has room to grow and every contribution connects to something larger than the work itself. We believe that great marketing technology,

Certifications:

Category:

Information Technology
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.



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