Description

Job Reference #
331014BR

Business Divisions
Group Functions

Your role
We're looking for a Director, Tech Support Specialist to:
• Incorporate software engineering aspects and apply them to infrastructure and operations problems. Apply software engineering principles to systems administration and serve a bridge between a company's development and operations.
• Perform functions and on-call duties and develop the systems and software that bolster site reliability and performance. Build self-service tools for user groups that provide automation and rely on their services, including automatic test result provisioning and statistical visualizations.
• Create services that reduce the amount of work in progress for all parties, allowing developers to focus on feature development. Collaborate with product developers to ensure designed solutions respond to nonfunctional requirements including security and maintainability and work with release engineers to confirm that software delivery pipelines are as efficient as possible.
• Improve stability, reducing costs, automate manual effort, eliminate repetitive tasks, and build user self-serve capabilities to ensure applications and systems run as smoothly as possible.
• Leverage both technical skills but also business specific knowledge and experience to understand the problem statement to design and build technical solutions leveraging the latest technology and artificial intelligence processes.
• Can work hybrid (In-office/remote).

Qualified Applicants apply through SH-ProfRecruitingcc@ubs.com. Please reference 002886. NO CALLS PLEASE. EOE/M/F/D/V

Salary Range & Work Schedule: $154,000 to $201,000/year, 40 hrs/wk. This notice is being posted in connection with an application for permanent Alien Labor Certification. Any person may comment or provide documentary evidence bearing on this application to: U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210.

Detailed salary information:
• New York: the salary range for this role is $173000 to $215000
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Title
Director, Tech Support Specialist

City
New York

Job Type
Full Time

Country / State
United States - New York

Function Category
Information Technology (IT)

Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.

We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team
Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

You'll be working in the Tech Support Specialist team in New York, NY.

Your expertise
Education & Experience Requirement
• Bachelor's degree or foreign equivalent in Computer Science, Technology, or a related field of study plus 5 years of experience in the job offered or 5 years of experience as a Software Quality Analyst/Tester, Technology Specialist, or a related occupation.

Position requires experience with the following:
• (1) Python; (2) React; (3) Java; (4) PowerShell; (5) Microsoft Azure; (6) Git; (7) Jira; (8) Software development and deployment of AI and machine learning SQL; (9) MS SQL; (10) Agile; (11) ITIL; (12) Visual C++; (13) C#.

About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Your Career Comeback
We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Salary information
US Only: The expected salary range for this role is $173000 to $215000 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see «Your role» section for detailed salary information.



Requisition #: 331014BR

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