Description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong customer orientation and an eagerness to excel as part of a dynamic, fast-growing team.
• Excellent verbal and written communication skills, paired with strong critical thinking abilities.
• Fluent in primary browser usage and troubleshooting (Chrome, Microsoft Edge, Firefox).
• Proven experience in a customer service role or contact center is a plus.
• Preferred: Experience with Salesforce or another CRM.
• Desired: Exposure to the financial industry, banking, commercial real estate, or an adjacent industry.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools-such as Copilot and ChatGPT-can be used to improve processes and drive efficiency.

Education

• Bachelor's degree in Finance, Business, or Economics. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.

Responsibilities

• Provide exceptional, professional, and timely support to Moody's clients, serving as the first point of contact for product inquiries and issues.
• Communicate with clients contacting Moody's in a courteous, professional, accurate, and timely manner.
• Identify product issues; triage, resolve, and/or escalate for resolution, while troubleshooting complicated issues in collaboration with your peers.
• Document all interactions with clients, including issues reported, solutions applied, and any customer feedback received.
• Escalate feedback to our development team and create best practices to improve site features and overall customer satisfaction.
• Proactively follow up with customers to confirm their issues are resolved.
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management, and the broader organization.
• Support new product launches and business initiatives, including training, marketing activities, and feedback to the business.
• Identify sales and up-sell opportunities for the business.

About the team

Our Customer Service team is responsible for generating value and confidence in our solutions, ensuring high levels of customer retention and satisfaction. By serving as the forward-facing department of our customer-centric firm, we bring the voice of the customer to the center of our business strategies. We strive to be a model of collaboration with our colleagues, creating a supportive and dynamic environment that engages and inspires individuals to achieve optimal outcomes.

For US-based roles only: the anticipated hiring base salary range for this position is $45,900.00 - $66,600.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Requisition #: 12181

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