Description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 5 years of experience in complex Windows OS troubleshooting
• Intermediate-level knowledge of Azure Virtual Desktop and Intune Endpoint Management is required
• Basic understanding of networking and security concepts (i.e. VPN, Firewalls, Load Balancing, etc.) is required
• Proven ability to manage multiple tasks, prioritize work effectively, and provide end-to-end ownership of incidents and problems in a fast-paced, global environment
• Automation/scripting skills using PowerShell are a plus
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring
• AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• Industry certifications in relevant areas are a plus

Responsibilities
We are looking for a seasoned Windows Systems Engineer with a primary focus in the Azure Virtual Desktop space. You will serve as an escalation path to our Help Desk and Technical Support teams for multi-user impacting issues in the environment.

• Provide Tier 3 operational support for Azure Virtual Desktop and Windows environments
• Develop and maintain knowledge articles/documentation for Tier 1/2 teams
• Follow standard ITIL processes for Incident, Change, and Problem Management
• Analyzing metrics, logs, and system alarms to troubleshoot problems proactively
• Facilitate outage restoration calls to assess application impact, notify business stakeholders, and restore system functionality
• Collaborate effectively with global teams, working on-call as required
• Hybrid position with 2x a week in-office

About the Team
Our Digital Workplace Services Operations team is responsible for 24x7 global support to end users across multiple platforms and technologies. We provide expert advice and counsel to users, management, and IT project teams to create a best-in-class end user experience. By joining our team, you will be part of exciting work utilizing the cutting-edge of AI to automate and improve processes that impact the entire organization's Digital Workplace environment.

For US-based roles only: the anticipated hiring base salary range for this position is $98,300.00 - $142,550.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement . Click here for more information on your EEO rights under the law . Click here to view our Pay Transparency Nondiscrimination statement . Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Requisition #: 11597

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