Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Lead within PNC's Technology organization, you will be based in Pittsburgh, PA; Cleveland, OH; Birmingham, AL; or Dallas, TX

Overview
Operating in a global delivery model, the QA Lead provides strategic direction for testing and serves as a subject matter expert for both the quality discipline and supported line of business domain(s). This role is accountable for embedding quality as a core focus throughout the product development lifecycle, ensuring testing is planned early, executed effectively, and aligned with organizational standards, regulatory expectations, and business objectives.

Duties and Responsibilities
• Provide strategic leadership for testing across the product lifecycle, ensuring appropriate prioritization, coverage, and sign off of testing activities
• Serve as the subject matter expert for quality engineering practices and domain specific workflows within a global delivery model
• Lead the review and approval of testing artifacts, including test strategies, test plans, scripts, and test results
• Coordinate test strategy development, test scripting, execution, and defect resolution efforts across teams
• Ensure early engagement with internal partners to embed quality considerations early in the product lifecycle
• Take accountability for quality standards across the development, implementation, and maintenance of test assets and automation solutions
• Identify opportunities to improve automation coverage and testing efficiency
• Develop meaningful management metrics to gauge project health, identify trends, and drive continuous improvement across releases
• Proactively assess risks and ensure quality outcomes align with enterprise governance and compliance expectations

Minimum Qualifications
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• Strong foundation in software testing methodologies and product development lifecycle (PDLC) practices
• Demonstrated experience leading or coordinating testing initiatives
• Strong communication, collaboration, and stakeholder management skills
Required Experience
• Experience leading testing initiatives for medium to large scale projects
• Hands on experience formulating and executing quality strategies
• Experience writing and maintaining Test Strategies and Test Summary Reports
• Strong experience working closely with BSAs, Product Owners, Project Managers, and Engineering teams
• Experience identifying risks, defining contingencies, and communicating quality impacts to stakeholders
• Proven ability to align quality efforts with team objectives and organizational goals
• Leverage strong expertise in Java, Selenium, Cucumber, Karate, and API testing to drive automation maturity

Preferred Qualifications
• Experience operating within a global delivery or distributed team model in a banking domain
• Strong ability to influence without authority and drive alignment across cross functional teams
• Experience working in regulated or compliance driven environments
• Demonstrated leadership in mentoring and developing QA/QE team members

Preferred Experience
• Leading quality efforts across multiple applications or business domains
• Driving early quality engagement and shift left testing practices
• Developing and evolving testing standards, frameworks, and best practices
• Partnering across lines of business to ensure changes do not negatively impact downstream systems

Day-to-Day Activities
• Attend Scrum ceremonies and actively participate in planning, refinement, and retrospectives
• Communicate testing progress, risks, and blockers, and propose resolution strategies
• Work closely with testers to develop test cases and assess test execution results
• Review user stories to ensure test execution aligns with defined acceptance criteria
• Assist team members by removing blockers and providing guidance as needed
• Collaborate with team members on test automation and provide constructive feedback
• Coordinate with other lines of business to ensure changes do not introduce unintended impacts
• Motivate and mentor team members, fostering pride in quality outcomes and continuous growth
• Ensure teams clearly understand quality expectations and what is required to deliver secure, high quality releases

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Operating in a global delivery model, brings strategic direction to testing and acts as the subject matter expert for both the quality discipline and a line of business domain(s).
• Leads the review of testing artifacts throughout the product life-cycle to ensure appropriate sign off and prioritization of testing work. Including coordinating test strategy, scripting and defect resolution.
• Including ensuring early engagement with internal partners and proactive planning to ensure quality is a core area of focus early in the product lifecycle.
• Take accountability for quality standards in the development, implementation and upkeep test scripts and opportunities for automation of testing products.
• Developing meaningful management metrics that help to gauge project health. Identify trends and opportunities for continuous improvement in product release.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Framework, Analytical Thinking, Controls Testing, Corporate Governance, Quality Assurance (QA), Quality Assurance Testing, Quality Support, Selenium Automation, Software Testing, Test Case Development, Usability Testing

Competencies Accuracy and Attention to Detail, Analytical Thinking, Influencing, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Pay Transparency

Base Salary: $55,000.00 - $125,350.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/07/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Requisition #: R215397

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