Description

CW-Information Systems Analyst IV
The Lead Systems Analyst oversees the installation, configuration and maintenance of the organization's operating systems. This job approves information systems designs and ensures they are appropriate for users' needs and are consistent with the overall design of the organization's information systems architecture. This job manages large projects and is recognized as the Systems expert on the team that solves complex issues that arise.

Key Responsibilities and Duties

• Approves of system scope through existing knowledge and fact-finding that informs the development or modification of complex information systems. groups, aiming to improve business results.
• Oversees changes to existing system logic difficulties and documentation as necessary.
• Approves flow charts, models, and procedures and feasibility studies to design possible system solutions.
• Approves technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Evaluates all system constraints, implications and consequences of various proposed system changes.
• Creates procedures to solve complex problems that considers items such as computer equipment capacity and limitations, operating time, and form of desired results.
• Estimates the costs of system solutions and prepares project plans to provide input into decisions about prioritizing projects and allocating IT resources.
• Coaches and delegates work to lower level professionals.
• Collaborate with various IT teams and business partners to research, design, develop, test, and deploy marketing review application and reporting metrics for the Compliance business area.

Educational Requirements

• Bachelor's Degree or Equivalent Experience Required

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Position Overview:

Seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across Salesforce platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.

Key Responsibilities:

• Technical Support: Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
• Platform Administration: Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
• MuleSoft Integration Support: Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
• Salesforce Ecosystem Management: Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
• Collaboration: Partner with business users and development teams; translate technical concepts; participate in release management and testing
• Continuous Improvement: Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training

Required Qualifications:

Experience: 5-8 years in Salesforce administration and support with MuleSoft integration experience

Technical Skills:

• Strong Salesforce administration proficiency (security model, data management, customization)
• Working knowledge of MuleSoft Anypoint Platform and API management
• Experience with SOQL, Data Loader, REST/SOAP APIs
• Basic understanding of Apex and Visualforce for troubleshooting
• Familiarity with version control and change management

Core Competencies:

• Exceptional analytical and problem-solving abilities
• Excellent communication skills with ability to explain technical concepts to diverse audiences
• Strong attention to detail and ability to manage multiple priorities
• Customer-service oriented with collaborative mindset

Preferred Qualifications:

• Salesforce Administrator certification (ADM 201)
• Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
• Experience with Einstein Analytics, Agile/Scrum, and DevOps practices

Working Conditions:

Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
Company Overview
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

See our full Equal Employment Opportunity & Non-Discrimination statement below. You can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace. Please see our Drug-Free and Smoke-Free Policy to learn more.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here.



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