Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Software Engineer within PNC's Retail Tech organization, you will be based in Pittsburgh, PA.

In this role you will:
Design and build the systems that enable the enterprise to deploy AI systems at scale
• Implement platforms, pipelines, and services that support end-to-end AI lifecycle (development, evaluation, deployment, and monitoring)
• Integrate LLMs, agent frameworks, and data systems into secure, production-ready environments
• Enable scalable inference, orchestration, and cost-efficient execution across cloud and on-prem environments

Create standardized reference architecture, quality gates, and reusable assets to reduce rework
• Define reference implementations for common AI use cases (RAG, agent workflows, copilots, automation)
• Establish validation checkpoints (e.g., model performance, prompt quality, security, compliance) within CI/CD pipelines
• Build reusable components such as prompt templates, evaluation harnesses, SDKs, and integration patterns to accelerate delivery

Be accountable for successful deployments
• Own the transition from prototype to production, ensuring reliability, scalability, and maintainability of AI solutions
• Define and track success metrics (accuracy, latency, cost, user adoption, business impact)
• Partner with product, platform, and operations teams to resolve deployment risks and ensure production readiness

Establish best practices for agent deployments
• Define patterns for agent orchestration, tool usage, memory management, and context handling
• Standardize approaches for multi-agent coordination, fallback strategies, and error handling
• Ensure agents are designed for robustness, traceability, and safe execution in enterprise environments

Standardize patterns for human-in-the-loop approvals
• Design workflows that incorporate human validation at critical decision points (e.g., approvals, escalations, exception handling)
• Define thresholds and triggers for human intervention based on risk, confidence, or policy requirements
• Integrate approval workflows into agent pipelines to balance automation with accountability

Implement governance and observability
• Build and integrate observability frameworks (e.g., Open Telemetry, tracing, logging) to monitor agent behavior and system performance
• Establish governance controls for data usage, model behavior, security, and compliance
• Enable auditability through traceable decision logs, evaluation metrics, and model/version tracking
• Provide dashboards and insights to continuously improve model performance and operational efficiency

Strong proficiency is required in:
• Angular
• Spring Boot
• Java
• Python
• Deep knowledge of AI infrastructure

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAI Infastructure, Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Java, Process Improvements, Python (Programming Language), Release Management, Software Solutions, Spring Boot, User Experience (UX) Design

Competencies Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Requisition #: R222755

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