Description

Job Reference #
327223BR

Business Divisions
Global Wealth Management

Your role
A Platform and Integration Lead for the Client Service Experience Center focuses on ensuring seamless communication and data flow between various systems, applications, and platforms within the call center environment. This role involves analyzing business and technical requirements, designing integration solutions, troubleshooting issues, and collaborating with various teams to optimize call center operations.

Key Responsibilities:
•System Analysis and Design: Analyze current call center systems and processes to identify areas for improvement and integration.
•Integration Solution Design: Design and develop solutions for integrating different call center platforms, into one CCaaS infrastructure
•Troubleshooting and Issue Resolution: Investigate and resolve integration-related issues, ensuring smooth data flow and system functionality.
•Collaboration: Work closely with IT teams, business analysts, and other stakeholders to implement and manage integrations.
•Documentation and Reporting: Maintain documentation of integration solutions, track progress, and report on key performance indicators (KPIs).
•Platform Management: Manage and maintain various call center platforms, including CRM, telephony systems, and reporting tools.
•Performance Monitoring: Monitor call center performance metrics and identify areas for improvement.
•Training and Support: Provide training and support to call center staff on new systems and processes.

Detailed salary information:
• Weehawken: the salary range for this role is $90000 to $120000
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Title
Service Platforms and Integration Lead

City
Nashville, Weehawken

Job Type
Full Time

Country / State
United States - New Jersey, United States - Tennessee

Function Category
Operations

Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.

We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team
You will join the Work Force Management team in the Client Service Experience Center, supporting CCaSS transformation and demonstrating platform and integration expertise during the transition.

Your expertise
•Strong analytical and problem-solving skills.
•Experience with integration technologies such as APIs, middleware, and data mapping.
•Knowledge of call center platforms and technologies, including CRM, telephony, and reporting systems.
•Excellent communication and interpersonal skills.
•Ability to work independently and as part of a team.
•Proficiency in MS Office Suite, data modeling, and reporting tools.
•Working in a call center environment
•Financial Services and banking background
•Ability to work quickly and efficiently in a fast-paced environment
•Ability to manage numerous tasks simultaneously
•Ability to work effectively across diverse Lines of Businesses
•Empowered to make decisions and create change

#LI-Multi

About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

Salary information
US Only: The expected salary range for this role is $90000 to $120000 based on factors including, but not limited to, experience, qualifications, education, location and skill level. Please see «Your role» section for detailed salary information.



Requisition #: 327223BR

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