Description

Job Reference #
319096BR

Business Divisions
Group Functions

Your role
Are you currently transitioning from the US Armed Services and seeking a training assignment in the Financial Services Industry? UBS is seeking individuals like you to participate in our SkillBridge training program. Only transitioning service members approved for DOD SkillBridge will be considered.

Are you highly motivated in solving technology issues? Are you at your best when supporting others? Do you work well in a team environment?

We're looking for a Tech Support Analyst to:

•support various to ensure production stability and availability for key operational business processes
•follow incident and problem management processes according to ITIL standards and uphold these high standards for timely issue resolution and keeping users updated with progress
•proactively seek automation and efficiency improvement opportunities to reduce non-value added activities
•communicate complex technical issues, properly set expectations and adequately follow-up
•track work progress and report any key issues
•implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure.
•display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)

Title
Tech Support Analyst (DOD SkillBridge Trainee)

City
Nashville

Job Type
Full Time

Country / State
United States - Tennessee

Function Category
Information Technology (IT)

Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.

We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team
We have a diverse technology landscape where your skills will contribute to the daily operations and maintenance of complex networks and associated technologies. Our teams operate in a fast-paced and demanding technology landscape, driving innovation and supporting continuous operations.

Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.


Your expertise
•ideally 2+ years of hands-on experience in a maintenance and support
•experience in Java, J2EE, Unix, Perl scripting, Oracle PL/SQL, Sybase, Autosys, Big Panda, Splunk, App Dynamics, Websphere/Tomcat, Python
•experience with monitoring solutions required, preferably BigPanda, App Insight, LogAnalytics and Exposure to Grafana and Prometheus
•complete understanding of the ITIL Service Framework (incident, problem, release, and event management). Proficient with tools such as ticketing, knowledge sharing, DevOps and scheduling tools
•experience in cloud computing, containers, and Kubernetes
•experience in data analytics and data science tools like Cloudera, Informatica, Azure Data Bricks, Azure Data Factory etc. is an added advantage
•knowledge on data management tool Denodo and Postgres database
• Experience with ETL platforms, API management and API gateways like Apigee is added advantage

*Only transitioning armed services members approved for DOD SkillBridge will be considered

"At UBS, we appreciate our Veterans and are committed to providing opportunities in Financial Services."

*LI-UBS
*UBS-MOGUL

About us
UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

How we hire
We may request you to complete one or more assessments during the application process. Learn more



Requisition #: 319096BR

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