Description

Your Opportunity

In addition to the salary range, this role is also eligible for bonus or incentive opportunities , including a language premium for qualified professionals .

As an International Services ECG Associate , you will take inbound chat s and secure messages from both international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work on a collaborative, growing team in a fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their T omorrow."

What you have

Required Qualifications:

• Current and active s eries 7/63 licenses OR ability to obtain within 6 month s of start date as a condition of employment.

• Read and w rite at professional level in Englis h as well as Chinese.

• Flexible and able to work on chats/secure messages as business needs change .

• Ability to engage clients in a proactive and consultative manner to build rapport.

• Willingness and desire to learn in a fast-paced and evolving environment.

• Experience with high focus on risk awareness and mitigation .

• Effective research and problem-solving skills to help fulfill client requests as well as fellow supporting team members.

Preferred Qualifications:

• 1 + years of outstanding customer service experienc e .

• Experience communicating via written channels, emails or live chats.

• High flexibility in shift times as business needs change . Chat lines are open from 5 :00am -1 0 : 59 pm C T. The current need is highest for later shifts.

• E xperience serving international client s with issues such as W8 s , new account requirements, policies, procedures, etc.

• A passion to continually learn, grow your knowledge in personal finance, US and foreign markets , and attain additional industry licens es for personal growth .

• Resilience to help achieve client satisfaction in a demanding environment .

Requisition #: 2026-123930

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Requirements

2026-123930