Description

Job Reference #
338007BR

Business Divisions
Global Wealth Management

Your role
Are you a confident decision maker and problem solver? Do you lead by example? Do you enjoy problem solving and have the ability to influence people around you in positive and professional way? We're looking for someone like you that can:

• Serve as the Operations Manager of the Wealth Advice Center, an office consisting of 200,000+ clients, 400+ Financial Advisors and Team Associates
• Ensure that the review of all daily Operational items including client money movement, trades, new account approvals, and client correspondence are completed in a timely and efficient manner
• Manage the Wealth Advice Center Assistant Operations Managers, Branch Service Associates, and KYC Team
• Partner with our Supervisory team to ensure the Operations Team, Client Service Associate Teams, and Financial Advisors are in compliance with all firm policies and procedures
• Train and develop new Operations team members as they join the Wealth Advice Center platform
• Identify and escalate the resolution of urgent client services issues
• Drive and execute various business initiatives that are in line with the WAC's growth plan
• Promote a culture of ongoing learning & development
• Implement service excellence standards, including coaching and educating operational Support Staff on the UBS Client Experience

Title
Branch Ops Manager, UBS Wealth Advice Center

City
Dallas

Job Type
Full Time

Country / State
United States - Texas

Function Category
Operations

Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team
The UBS Wealth Advice Center is a UBS branch with locations in Weehawken, New Jersey; Charlotte, North Carolina; and Dallas, Texas, focused on delivering consistent, high‑quality advice and guidance to Emerging Affluent clients through a scalable, relationship‑based service model.

Our team currently supports more than 200,000 clients nationwide. Clients are served by a team of over 400 dedicated professionals, including Financial Advisors and Team Associates, who work directly with clients—primarily over the phone—to understand their individual needs and help them make informed decisions in support of their long‑term financial goals.
You'll be working as part of our Operations team managing helping to manage the day to day supervisory review process within the Wealth Advice Center. You will play a critical role in assisting our Operations team management mitigate operational risk while simultaneously delivering excellent, timely service to our clients and our sales teams.

Your expertise
You have:
• Ideally 5+ years of experience working with a leading financial institution
• A strong track record of success in previous positions
• SIE, Series 7, Series 66, Series 9, and Series 10 licenses
• Undergraduate degree is mandatory
• Experience in a fast-paced environment where no two days are the same

You are:
• Known for getting things done and inspiring others to follow you
• Able to manage your time well and handle a large workload in a fast-paced environment
• Highly detail oriented and prioritize work to ensure everything is completed in a timely manner
• An excellent problem solver and collaborate well with other people and teams
• Proficient with Microsoft Suite Applications, including Outlook, Word & Excel
• An individual that demonstrates self-confidence and the ability to maintain composure in challenging environments
• Driven with a proactive mindset
• An excellent listener and have outstanding communication skills, both verbal and written
• Able to adapt and work well under pressure in a demanding corporate environment
• Able to manage projects independently while assuming a high level of responsibility
• Ability to lead and positively influence others in a challenging environment

About us
UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That's why we place collaboration at the heart of everything we do. Because together, we're more than ourselves. Want to find out more? Visit ubs.com/careers.



Requisition #: 338007BR

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