Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Expert within PNC's Technology Business Operations organization, you will be based in Dallas, TX.

This Organizational Effectiveness & Enablement Lead role within Technology Business Operations enables operational readiness for scaled organizational growth and effectiveness and is responsible for translating Technology's strategic workforce objectives into operational constructs aligned to technology's business requirements, as well as defining and operationalizing scalable execution processes. The Organizational Effectiveness & Enablement Lead partners with HR, shared services, control partners and technology stakeholders to coordinate planning and execution activities across functions and drive enablement - improving workforce-related operational transparency, organizational throughput, decision-making, and outcomes across a 17,000+ person technology organization.

Key Responsibilities:

- Drive delivery cohesion across technology workforce-related domains by aligning shared outcomes, priorities, cross-functional partnerships, and execution requirements to prevent fragmentation and improve outcomes

- Orchestrate cross-functional inputs and interlocks (Technology and partner stakeholders, HR, Finance, Sourcing, Risk/Controls, suppliers, service providers) to enable business value delivery; surface tradeoffs, escalate when needed, and unblock execution

- Enables scaling of technology's global operating model through acceleration of offshore delivery model and integration of capabilities into operational routines

- Run operating rhythms of the team (stakeholder enablement cadences, executive reporting, leader forums, etc.) and manages executive reporting routines for the workforce pillar of the Technology Strategy, clearly communicating performance against intended outcomes, ensuring altitude-appropriate insights, timely decisions and follow-through.

- Streamline operational processes and complexity to maximize efficiency and value. Proactively identify workforce process gaps and execution risks and drive root-cause problem solving and continuous improvement across the ecosystem.

- Manages workforce-related operational risks though the technology workforce risk program to ensure the organization is scaling quickly and efficiently to meet strategic objectives while keeping within Technology's risk appetite limits.

- Apply program management rigor to deliver initiatives, and track and enable execution partner engagement and proactive leadership transparency.

Key Skills :

- Strong understanding of technology business management practices, related functional partner interaction models,

- Program/project management disciplines (iterative delivery planning, accountability, value prioritization, stakeholder management, cadences)

- Executive reporting and performance measurement (OKRs/KPIs/KRIs; leader-ready insights)

- Process improvement / operational excellence (root-cause analysis, standards work, sustainable controls)

- Deep understanding of Technology global organizational composition constructs, inputs and outputs both human and agentic, team constructs relative to op model / delivery methodology (product, service / agile, traditional), productivity / capacity optimization best practice and levers

- Executive presence and crisp written/verbal communication

- Synthesis and structured problem solving in ambiguous, fast-moving environments

- Influence without authority; stakeholder alignment and conflict management

- Strong judgment, prioritization, and bias for action

- Attention to detail and follow-through across multiple concurrent workstreams

- Business Intelligence (BI)

- Data Analysis

- Strategic Planning

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Uses advanced knowledge and expertise to indirectly lead cross-functional teams to improve business planning methods.
• Develops and executes on key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Participates in the industry and leads execution and implementation of business planning processes according to industry standards and trends. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Guides strategic plans through thought leadership and develops solutions, roadmaps, and assessments of potential business impacts to address business needs. Identifies and executes executes opportunities that add significant value to the business and to achieve business goals.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy. Presents to executive leadership for buy in.
• Serves as subject matter expert and advocate that influences the implementation of best practices and learning plans that meet business objectives. Develops, trains, and mentors team members and partners to build expertise and knowledge for the future success of the organization.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsBusiness Intelligence (BI), Data Mining, Strategic Planning, Workover Operations

Competencies Business Case Justification, Business Process Design, Coaching Others, Effective Communications, Influencing, Innovation, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking, Visioning

Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Requisition #: R217595

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