Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Experience & Planning Expert within PNC's Technology Business Operations organization, you will be based in Dallas, TX.

This role is an individual contributor within Technology Business Operations responsible for end-to-end workforce operations and cross-functional orchestration across Technology, HR/TA, Finance, Sourcing, and Risk/Controls. The lead translates complex workforce and operating-model inputs into executive-ready narratives, runs operating rhythms (reviews, forums, reporting), and applies program management discipline to connect workforce strategy to execution-improving transparency, decision-making, and outcomes across a 17,000+ person technology organization.

Key Responsibilities:
1. Develop executive-ready narratives and materials on workforce strategy and performance (e.g., operating reviews, strategy updates, leader forums)
2. Drive coherence across workforce domains by aligning strategy, operating model, and execution to prevent fragmentation and improve outcomes
3. Partner across Technology and shared functions to deliver workforce plans and outcomes (e.g., sourcing mix, location strategy, capacity planning, cost optimization)
4. Orchestrate cross-functional inputs and interlocks (Technology, HR/TA, Finance, Sourcing, Risk/Controls, tool owners); surface tradeoffs, escalate when needed, and unblock execution
5. Apply program management rigor (plans, dependencies, risks/issues, action tracking) to deliver priorities and remove execution friction
6. Run operating rhythms and governance (strategy planning, workforce reviews, executive forums, reporting) with clear pre-reads, decisions, and follow-through
7. Lead day-to-day workforce operations and controls (intake/validation, approvals, data quality) aligned to headcount plans, funding, and audit-ready execution
8. Track and forecast capacity and demand across roles, locations, and sourcing channels; maintain dashboards and reporting that surface risks, constraints, and opportunities
9. Proactively identify workforce process gaps and execution risks; drive root-cause problem solving and continuous improvement across the workforce lifecycle

Key Skills:
• Business Intelligence (BI)
• Data Mining
• Strategic Planning
• Workforce operations & controls (requisition intake/validation/approvals, data quality, audit-ready execution)
• Workforce planning and analytics (capacity, demand vs. supply, hiring funnel health, forecasting)
• Technology workforce constructs and levers (sourcing mix, location strategy, cost levers) and operating models (product/platform/agile)
• Program/project management and governance (cadences, decision logs, action tracking, dependency/RAID management)
• Financial and headcount management (operating plans, funding alignment, cost optimization tradeoffs)
• Executive reporting and performance measurement (OKRs/KPIs/KRIs; leader-ready insights)
• Workforce systems and reporting tools (e.g., Workday, VMS) and dashboarding (e.g., Power BI/Tableau)
• Process improvement / operational excellence (root-cause analysis, standard work, sustainable controls)
• Executive presence and crisp written/verbal communication
• Synthesis and structured problem solving in ambiguous, fast-moving environments
• Influence without authority; stakeholder alignment and conflict management
• Strong judgment, prioritization, and bias for action
• Attention to detail and follow-through across multiple concurrent workstreams

Preferred Skills
• Workday Advanced Planning, VNDLY
• Process Intelligence, Operational Excellence
• Operational performance and risk measurement including OKRs, KPIs, KRIs
• Jira Advanced Planning, SharePoint, Power BI or Tableau, Power Automate Suite
• Agentic workflows

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Uses advanced knowledge and expertise to indirectly lead cross-functional teams to improve business planning methods.
• Develops and executes on key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Participates in the industry and leads execution and implementation of business planning processes according to industry standards and trends. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Guides strategic plans through thought leadership and develops solutions, roadmaps, and assessments of potential business impacts to address business needs. Identifies and executes executes opportunities that add significant value to the business and to achieve business goals.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy. Presents to executive leadership for buy in.
• Serves as subject matter expert and advocate that influences the implementation of best practices and learning plans that meet business objectives. Develops, trains, and mentors team members and partners to build expertise and knowledge for the future success of the organization.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsBusiness Intelligence (BI), Data Mining, Strategic Planning, Workover Operations

Competencies Business Case Justification, Business Process Design, Coaching Others, Effective Communications, Influencing, Innovation, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking, Visioning

Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Requisition #: R217595

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