Description

The Opportunity

As a Senior Manager in Pricing, Promotions & Revenue Management, you will specialize in providing consulting services focused on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance to help clients enhance their customer experience and drive business growth. As a Senior Manager, you will leverage your influence, skills, and network to deliver quality results. You will motivate and coach others, coming together to solve complex problems. With increased autonomy, you will apply sound judgment, recognizing when to take action and when to escalate.

In this role, you will be part of our Customer Consulting team within our Commercial & Service Excellence practice. You will design customer journey maps and offer guidance to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. Your ability to develop and sustain high-performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our firm. This opportunity allows you to deepen and evolve your skills with a focus on staying relevant in the ever-changing landscape of customer experience.

Responsibilities

- Leading strategic initiatives to enhance customer experience and drive business growth
- Analyzing customer touchpoints and designing customer journey maps to create seamless experiences
- Developing customer-centric solutions and offering guidance to improve client satisfaction and loyalty
- Managing client relationships and providing support to enhance customer engagement and retention
- Utilizing analytical thinking and customer data management to inform decision-making processes
- Applying systems thinking to identify underlying problems and opportunities within customer strategies
- Directing teams through complex situations, maintaining composure in challenging environments
- Crafting and conveying clear, impactful messages that tell a holistic story to clients
- Initiating open and honest coaching conversations to foster team development and effectiveness
- Validating outcomes with clients, sharing alternative perspectives, and acting on feedback
- Promoting business process improvement and service excellence across customer consulting projects
- Building and sustaining diverse and inclusive teams to contribute to the firm's success

What You Must Have

- At least a Bachelor's degree
- At least 6 years of experience

What Sets You Apart

- Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
- Demonstrating advanced skills in Customer Experience (CX) Strategy and Design
- Utilizing analytical thinking to drive business process improvement
- Excelling in customer relationship management and customer retention strategies
- Applying systems thinking to identify and solve complex customer journey issues
- Leading teams through ambiguity with composure and strategic questioning
- Validating outcomes with clients and acting on feedback to enhance service design

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Requisition #: 1720035221

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