Description

Your Opportunity

A job with Creative Center (C2), Charles Schwab's award-winning in-house agency, is a career with purpose. We're on a mission to make our clients' lives and futures better. When we tell clients, "Own your tomorrow," we mean it-and we work with them to make it happen. Everything we do matters because we literally change lives. That's a pretty cool thing to be able to say.

To change lives, we challenge conventions, so we need people willing to challenge themselves, and us. We need "get-it-done," "what-if," and "why-not" people. We don't want people who see a glass as half-full, we want people who see it as full of potential. If you can get behind that, we can get behind you.

As an Associate Creative Director focused on narrative architecture and digital content, you'll lead our writing craft into the AI era-ensuring content is strategically 'scannable' for engines without ever losing its human touch.

What you have

CREATIVE THINGS YOU'LL DO.

• Lead and develop a team of copywriters and digital content specialists.

• Collaborate closely with vital cross-functional roles-including Strategy, Planning, UX.

• Champion digital storytelling and content + design experiences; lead by example in crafting engaging AI-ready content.

• Lead and increase the agility of our content teams, supporting Schwab's web presence as a dynamic, evolving asset.

• Provide brand expression guidance to UX, SEO, and content teams to ensure alignment.

• Assign, review, and improve creative outputs, plus grow your team's skillsets in the areas of leadership and presentation skills.

• Support standardized templates and editorial guidelines ensure consistent brand voice and visual style across all pages.

• Work with UX to monitor performance and improve content through iterative testing.

• Partner with Brand to activate and evolve brand guidelines, as well as champion our "Unstuffy" brand personality, voice and tone.

• Be a digital content expert who thinks conceptually, solves problems creatively, and can write everything from video and print to social.

• Understand the capabilities and limitations of the latest tech platforms and how to use them creatively.

• Solve business problems with innovative and insightful creative, and deliver engaging ideas based on human truths.

BUSINESS THINGS YOU'LL DO.

• Thrive under pressure, especially on high-profile initiatives that go directly to firm leadership and the board of directors-literally, Chuck may be in the room.

• Give your team the tools and confidence to solve problems (creative, project, timing, feedback, etc.) on their own.

• Partner with other C2 leaders to streamline processes and achieve scale and efficiency.

• Display excellent presentation skills with the ability to influence decisions using deep knowledge of the business, client insights, data, strategy, and reason-all with confidence and optimism.

• Build trusted relationships internally and with marketing partners to foster unity.

• Have 7+ years of experience (but we're more about leadership and creative skills than tenure). If you have the goods, bring it.

• Have at least 1 year of Schwab domain experience gained as a current or recent contractor or employee

VALUES WE FOLLOW AND REQUIRE.

• CURIOSITY: Champion curiosity over consensus. What's the real problem? Push past "safe," dig deep, and solve problems with creativity and insight. Ask, explore, and discover. Stay flexible and curious as you go.

• COURAGE: Challenge the status quo (when it's the right thing to do). Turning problems into progress takes bravery and empathy. Ask the tough questions. See through clients' eyes. Make the experience better. And know you're

supported, empowered, and accountable.

• UNITY: A win for one is a win for all. There is no "us versus them." Work together with mutual respect and trust. Appreciate each other's differences. And build on each other's strengths. A unified front builds a unified brand.

• IMPACT: We make a difference in people's lives. When we know our clients as deeply as we should, our work builds trust and creates meaningful brand experiences. Take Schwab's purpose to heart and understand our role in delivering

on it.

• LEADERSHIP: Build trust, not territory. Know everyone on your team's strengths and goals. Bridge social distance. Value growth over comfort. Recognize success and foster accountability. Cultivate autonomy, mastery, and purpose. Ask yourself: How did I show up as a leader today?

WHAT YOU'LL GET.

• Comprehensive compensation and benefits package

• Financial health: 401(k) match, Employee Stock Purchase Plan, employee discounts, personalized financial advice, brokerage discounts

• Work/Life balance: sabbatical, paid parental leave, new-mothers-returning-to-work program, tuition reimbursement programs, time off to volunteer, employee matching gifts program

• Everyday wellness: health and lifestyle wellness rewards, onsite fitness classes, healthy food choices, wellness champions

• Inclusion: Employee Resource Groups, commitment to diversity, strategic partnerships

• Not just a job, but a career-with an opportunity to do the best work of your life

Learn more about Life@Schwab.

Charles Schwab & Co., Inc. is an equal opportunity/affirmative action employer committed to diversifying its workforce. All applications are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status (disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, Armed Forces service medal veterans), or based on any individual's status in any group or class protected by applicable federal, state, or local law.



Requisition #: 2026-121231

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Requirements

2026-121231